Last updated: February 2026

Refunds and Returns Policy

At Good Robot Brewing Company, we want you to be happy with your order. If something goes sideways, we’ll do our best to make it right — usually in the form of a credit.

This policy explains how refunds, returns, and order issues are handled for online purchases.

General Policy

All refund requests are reviewed on a case-by-case basis.

In most situations, approved refund requests will be issued as a Good Robot credit, rather than a refund to the original payment method. Credits can be used toward future purchases and will be navigated by our management team.

Eligible Issues

You may be eligible for a credit if:

  • An item arrives damaged or broken
  • There is an error with your order (wrong item, missing item)
  • Your order cannot be fulfilled as placed

Please contact us as soon as possible after receiving your order so we can assess the issue.

Shipping-Related Issues

Shipping damage can happen, even when things are packed carefully.

If your order arrives with damaged items:

  • Please contact us with your order number and a brief description of the issue
  • Photos may be requested to help us understand what went wrong

Credits may be issued for:

  • Individual damaged items
  • Part of an order, where applicable

Shipping fees are generally not refundable, unless otherwise determined during review.

Returns

At this time, we do not accept physical returns of beer or merchandise unless explicitly approved.

If an issue arises, please contact us before attempting to return any items. Unauthorized returns may not be accepted.

Pickup Orders

For pickup orders:

  • Issues must be reported within a reasonable timeframe after pickup
  • Once an order has been picked up, it is considered fulfilled

If something isn’t right, let us know — we’ll review it and respond accordingly.

Non-Refundable Items

The following are generally not eligible for refunds or credits:

  • Items purchased incorrectly by the customer
  • Orders not picked up within the communicated pickup window
  • Items damaged due to improper storage after pickup or delivery

How to Request a Refund or Credit

To request a refund or credit, please contact us with the following information:

  • Your order number
  • A brief description of the issue
  • Photos, if applicable

We aim to review and respond to requests as quickly as possible.

Final Notes

This policy exists to be fair, flexible, and human. Abuse of refund requests may result in the refusal of future claims.

We reserve the right to update this policy at any time.